Acta Informatica Pragensia 2015, 4(2), 140-153 | DOI: 10.18267/j.aip.662488

Míry kvality procesních modelů vytvořených v notaci BPMN

Radek Hronza1, Josef Pavlíček2, Pavel Náplava2
1 Department of Economics, Management and Humanities, Faculty of Electrical Engineering, Czech Technical University in Prague, Zikova 4, 166 27 Praha 6 - Dejvice, Czech Republic
2 Center for Knowledge Management, Faculty of Electrical Engineering, Czech Technical University in Prague, Technická 2, 166 27 Praha 6 - Dejvice, Czech Republic

Popis, dokumentace, vyhodnocování a korekce v průběhu klíčových procesů by měla být nezbytnou součástí strategického řízení každé organizace. Jelikož organizace žijí v dynamicky se měnícím prostředí, musí adaptovat své vnitřní procesy na změny trhu. Tyto procesy musí být však popsány. Jako vhodný způsob popisu se zdá být notace BPMN. V návaznosti na vytvoření procesních modelů následuje jejich kontrola, zda vykazují vlastnosti očekávané kvality. Tento proces kontroly může být podpořen nástroji (třeba i automatizovanými) založených na matematickém vyjádření kvalitativních charakteristik procesních modelů (tj. míry kvality procesního modelu). Právě takový nástroj (tj. systém procesních kontrol) se autorský kolektiv snaží navrhnout a zavést do praktického použití. Cílem tohoto článku je zmíněný nástroj, založený na mírách kvality procesních modelů, popsat a zodpovědět položené vědecké otázky.

Keywords: Business process management, BPMN, procesní modelování, procesní modely, míry kvality procesních modelů

Measures of quality of process models created in BPMN

Description, documentation, evaluation and redesign of key processes during their execution should be an essential part of the strategic management of any organization. All organizations live in a dynamically changing environment. Therefore they must adapt its internal processes to market changes. These processes must be described. Suitable way of description could be BPMN notation. Right after description of processes via BPMN, processes should be controlled to ensure expected of their quality. System (which could be automated) based on mathematical expression of qualitative characteristics of process models (i.e. measures of quality of process models) can support mentioned process controls. Research team trying to design and get into practical use such a tool. The aim of this publication is description of mentioned system - based on measures of the quality of process models - and answer associated scientific questions.

Keywords: Business process management, BPMN, Business process modelling, Business process models, Measures of quality of process models

Received: October 18, 2015; Revised: December 12, 2015; Accepted: December 25, 2015; Published: December 30, 2015  Show citation

ACS AIP APA ASA Harvard Chicago Chicago Notes IEEE ISO690 MLA NLM Turabian Vancouver
Hronza, R., Pavlíček, J., & Náplava, P. (2015). Measures of quality of process models created in BPMN. Acta Informatica Pragensia, 4(2), 140-153. doi: 10.18267/j.aip.66
Download citation
  • BibTeX (.bib)
  • Bookends (.ris)
  • EasyBib (.ris)
  • EndNote (.enw)
  • EndNote 8 (.xml)
  • ISI WoS (.isi)
  • Medlars (.medlars)
  • Mendeley (.ris)
  • MODS (.xml)
  • Papers (.ris)
  • RefWorks (.txt)
  • RefManager (.ris)
  • RIS (.ris)
  • MS Word (.xml)
  • Zotero (.ris)
    • Open full article

    References

    1. Cardoso, J., Mendling, J., Neumann, G., & Reijers, H. A. (2006). A Discourse on Complexity of Process Models (Survey Paper). In Business Process Management Workshops: Lecture Notes in Computer Science Vol. 4103 (pp. 117-128). doi: 10.1007/11837862_13 Go to original source...
    2. Conte, S. D., Dunsmore, H. E., & Shen, V. (1986). Software Engineering Metrics and Models. Redwood City: Benjamin-Cummings Publishing.
    3. Fleischmann, A., Schmidt, W., Stary, C., Obermeier, S., & Börger, E. (2012). Subject-Oriented Business Process Management. Berlin: Springer. Go to original source...
    4. Gruhn, V., & Laue, R. (2006). Adopting the Cognitive Complexity Measure for Business Process Models. In 5th IEEE International Conference on Cognitive Informatics (pp. 236 - 241). Beijing: IEEE. doi: 10.1109/COGINF.2006.365702 Go to original source...
    5. Henry, S., & Kafura, D. (1981). Software Structure Metrics Based on Information Flow. IEEE Transactions on Software Engineering, SE-7(5), 510-518. doi: 10.1109/TSE.1981.231113 Go to original source...
    6. Hronza, R., Pavlíček, J., Mach, R., & Náplava, P. (2015). Míry kvality v procesním modelování. Acta Informatica Pragensia, 4(1), 18-29. doi: 10.18267/j.aip.57 Go to original source...
    7. ISO. (2015). ISO 9001 Quality Management Systems - revision. Retrieved from http://www.iso.org/iso/iso9001_revision
    8. Jeston, J., & Nelis, J. (2006). Business Process Management. London: Elsevier. Go to original source...
    9. Kluza, K., & Nalepa, G. J. (2012). Proposal of square metrics for measuring Business Process Model complexity. In Federated Conference on Computer Science and Information Systems (pp. 919 - 922). Wroclaw: IEEE.
    10. Krogstie, J., Sindre, G., & Jørgensen, H. (2006). Process models representing knowledge for action: a revised quality framework. European Journal of Information Systems, 15(1), 91-102. doi: 10.1057/palgrave.ejis.3000598 Go to original source...
    11. Lindland, O. I., Sindre, G., & Solvberg, A. (1994). Understanding quality in conceptual modeling. IEEE Software, 11(2), 42-49. doi: 10.1109/52.268955 Go to original source...
    12. Mach, R. (2015). Návrh a tvorba nástroje pro optimalizaci procesů na základě analýzy BPM modelů. Praha: FIT, ČVUT.
    13. Marsan, M. A., Balbo, G., Conte, G., Donatelli, S., & Franceschinis, G. (1994). Modelling with Generalized Stochastic Petri Nets (1st ed.). West Sussex, England: John Wiley & Sons.
    14. Mendling, J. (2008). Metrics for Process Models: Empirical Foundations of Verification, Error Prediction, and Guidelines for Correctness. Berlin: Springer. Go to original source...
    15. Mendling, J., Reijers, H. a., & van der Aalst, W. M. P. (2010). Seven process modeling guidelines (7PMG). Information and Software Technology, 52(2), 127-136. doi: 10.1016/j.infsof.2009.08.004 Go to original source...
    16. OMG. (2008). Unified Modeling Language (UML). Retrieved from http://www.uml.org
    17. OMG. (2014). Business Process Model & Notation (BPMN). Retrieved from http://www.omg.org/bpmn/index.htm
    18. Řepa, V. (2012). Procesně řízená organizace. Praha: Grada Publishing.
    19. Scheer, A. W., Oliver, T., & Otmar, A. (2005). Process Modeling Using Event- Driven Process Chains. In Process-Aware Information Systems (pp. 119-146). Hoboken: John Wiley & Sons. Go to original source...
    20. Ter Hofstede, A. H. M., Van Der Aalst, W. M. P., Adams, M., & Russell, N. (2010). Modern business process automation: YAWL and its support environment. Berlin: Springer. Go to original source...
    21. Thammarak, K. (2010). Survey Complexity Metrics for Reusable Business Process. In 1st National Conference on Applied Computer Technology and Information System (pp. 18-22). Nonthaburi: ACTIS.
    22. Trkman, P., Mertens, W., Viaene, S., & Gemmel, P. (2015). From business process management to customer process management. Business Process Management Journal, 21(2), 250-266. doi: 10.1108/BPMJ-02-2014-0010 Go to original source...
    23. Wright, D. R. (2005). Finite State Machines. Retrieved from http://www4.ncsu.edu/~drwrigh3/docs/courses/csc216/fsm-notes.pdf

    This is an open access article distributed under the terms of the Creative Commons Attribution 4.0 International License (CC BY 4.0), which permits use, distribution, and reproduction in any medium, provided the original publication is properly cited. No use, distribution or reproduction is permitted which does not comply with these terms.


    Return to the content