Acta Informatica Pragensia 2021, 10(1), 22-37 | DOI: 10.18267/j.aip.1444689

Expected and Achieved Benefits of ERP Systems Implementation over Time

Libor Měsíček ORCID...1, Pavel Petrus ORCID...2, Adéla Stránská3
1 Faculty of Social and Economic Studies, Jan Evangelista Purkyně University in Ústí nad Labem, Moskevská 54, 400 96 Ústí nad Labem, Czech Republic
2 Faculty of Education, Jan Evangelista Purkyně University in Ústí nad Labem, České mládeže 8, 400 01 Ústí nad Labem, Czech Republic
3 Arsiqa system s.r.o., Nová 304, 252 10 Mníšek pod Brdy, Czech Republic

Today information systems are an inseparable part of all companies. This study deals with the non-financial implications occurring while implementing the enterprise resource planning software called AROP in 3 manufacturing companies being in different implementation phases. The work was based on semi-structured interviews, which were supplemented by a questionnaire survey with the management and the employees of the companies. The primary goal was to determine both the expected and the real impacts associated with the introduction of AROP software in the companies. The secondary goal was to determine satisfaction with AROP training in individual companies and to propose countermeasures. It was found that the company using AROP software in the full version confirmed a number of impacts that the companies had expected in the testing phase and in the phase just before the start of the testing phase. Examples of the confirmed impacts are following: merging all information into one system, obtaining previously unknown information or simplifying the work of employees. During the training, some weaknesses were identified, such as the length of the training or the form of the training. Therefore, several recommendations were proposed in order to streamline the implementation of AROP software and improve the training of this system.

Keywords: Information systems, MRP, AROP, Enterprise resource planning, Material requirements planning.

Received: September 11, 2020; Revised: April 19, 2021; Accepted: April 22, 2021; Prepublished online: April 22, 2021; Published: June 30, 2021  Show citation

ACS AIP APA ASA Harvard Chicago Chicago Notes IEEE ISO690 MLA NLM Turabian Vancouver
Měsíček, L., Petrus, P., & Stránská, A. (2021). Expected and Achieved Benefits of ERP Systems Implementation over Time. Acta Informatica Pragensia10(1), 22-37. doi: 10.18267/j.aip.144
Download citation

References

  1. Agaoglu, M., Yurtkoru, E. A., & Ekmekci, A. K. (2015). The effect of ERP implementation CSFs on business performance: an empirical study on users' perception. In Proceedings of the 4th International Conference on Leadership, Technology, Innovation and Business Management (pp. 35-42). Elsevier. https://doi.org/10.1016/j.sbspro.2015.11.326 Go to original source...
  2. Arsiqa system. (2020, September 8). Arsiqa system. http://www.arsiqa.cz/
  3. Catherine, C., & Abdurachman, E. (2018). ERP System Adoption Analysis Using TOE Framework in Permata Hijau Group (PHG) Medan. International Journal of Enterprise Information Systems, 14(3), 91-105. https://doi.org/10.4018/ijeis.2018070105 Go to original source...
  4. Erkayman, B. (2018). Transition to a JIT production system through ERP implementation: a case from the automotive industry. International Journal of Production Research, 57(17), 5467-5477. https://doi.org/10.1080/00207543.2018.1527048 Go to original source...
  5. Guerra, R. M. de A., Schuster, J. V., & Tondolo, V. A. G. (2013). Implantação De Um Modelo De Mrp Em Uma Empresa De Médio Porte Do Setor Moveleiro. Revista Gestão Industrial, 9(4). https://doi.org/10.3895/s1808-04482013000400011 Go to original source...
  6. Guerra, R., Silva, M., & Tondolo, V. (2014). Material Requirements Planning: tool to improve production planning and control. Revista Gestão Da Produção, Operações e Sistemas, 9(3), 43-60. https://doi.org/10.15675/gepros.v9i3.1075 Go to original source...
  7. Hart, C. A., & Snaddon, R. D. (2014). The Organisational Performance Impact of ERP Systems On Selected Companies. The South African Journal of Industrial Engineering, 25(1), 14. https://doi.org/10.7166/25-1-615 Go to original source...
  8. Helo, P., Anussornnitisarn, P., & Phusavat, K. (2008). Expectation and reality in ERP implementation: consultant and solution provider perspective. Industrial Management & Data Systems, 108(8), 1045-1059. https://doi.org/10.1108/02635570810904604 Go to original source...
  9. Hrusecka, D. (2014). Process Innovation as a Necessary Condition for Successful Implementation of a New Production Planning System. In Proceedings of the 9th European Conference on Innovation and Entrepreneurship (pp. 514-521). ACPI.
  10. Lipaj, D., & Davidavičienė, V. (2013). Influence of information systems on business performance. Mokslas - Lietuvos Ateitis, 5(1), 38-45. https://doi.org/10.3846/mla.2013.06 Go to original source...
  11. Maas, J.-B., Van Fenema, P. C., & Soeters, J. (2018). Post-Implementation ERP Usage: A Longitudinal Study of the Impact of Control and Empowerment. Information Systems Management, 35(4), 330-347. https://doi.org/10.1080/10580530.2018.1503804 Go to original source...
  12. Martyani, E., Rohayani, H., Kurniawan, E., & Febrianti, H. (2019). Analysis and Information System Planning of Material Requirement Planning Web. Journal of Physics: Conference Series, 1230, no. 012022. https://doi.org/10.1088/1742-6596/1230/1/012022 Go to original source...
  13. Microsoft 365. (2020, September 8). Microsoft 365. https://www.microsoft.com/cs-cz/microsoft-365
  14. Muscatello, J. R., Small, M. H., & Chen, I. J. (2003). Implementing enterprise resource planning (ERP) systems in small and midsize manufacturing firms. International Journal of Operations & Production Management, 23(8), 850-871. https://doi.org/10.1108/01443570310486329 Go to original source...
  15. Najm, N. A., Aboyassin, N., Said, K. R. M., & Al-Lozi, E. (2018). The Impact of Change Management on ERP System Outcomes: A Case of Jordanian Pharmaceutical Companies. Journal of Applied Economics and Business Research, 8(2), 93-108.
  16. Navision. (2020, September 8). Microsoft Dynamics 365 Business Central. https://www.konicaminoltaits.cz/byznys-aplikace/microsoft-dynamics-365-for-business-central/?gclid=EAIaIQobChMItoSQkMrJ6gIVGed3Ch3DqgrwEAAYASAAEgJvEfD_BwE
  17. Pohoda. (2021, February 28). Ekonomický a účetní program POHODA 2021. https://www.stormware.cz/pohoda/
  18. Prouty, K., & Castellina, N. (2011). To ERP or Not to ERP: In Manufacturing, It Isn't Even a Question. Aberdeen Group.
  19. Rajan, C. A., & Baral, R. (2015). Adoption of ERP system: An empirical study of factors influencing the usage of ERP and its impact on end user. IIMB Management Review, 27(2), 105-117. https://doi.org/10.1016/j.iimb.2015.04.008 Go to original source...
  20. Sastim, O., Koroglu, S., Yuzukurmizi, M., & Ersoz, S. (2006). Using Artificial Intellingece in Material Requirement Planning. In Proceedings of 5th International Symposium on Intelligent Manufacturing Systems (pp. 339-345). Sakarya University.
  21. Sodomka, P., & Klčová, H. (2010). Informačnî systémy v podnikové praxi. Computer Press.
  22. Spathis, C., & Constantinides, S. (2003). The usefulness of ERP systems for effective management. Industrial Management & Data Systems, 103(9), 677-685. https://doi.org/10.1108/02635570310506098 Go to original source...
  23. Sriratanaviriyakul, N., Nkhoma, M., & Pham, H. (2013). Kinik-Thai: Material Requirement Planning System. Journal of Information Technology Education: Discussion Cases, 2, no. 7. https://doi.org/10.28945/1878 Go to original source...
  24. Stranska, A. (2020). Dopady zavedení systému AROP ve výrobním podniku. Bachelor thesis. Jan Evangelista Purkyně University in Ústí nad Labem.
  25. Wieder, B., Booth, P., Matolcsy, Z. P., & Ossimitz, M. (2006). The impact of ERP systems on firm and business process performance. Journal of Enterprise Information Management, 19(1), 13-29. https://doi.org/10.1108/17410390610636850 Go to original source...

This is an open access article distributed under the terms of the Creative Commons Attribution 4.0 International License (CC BY 4.0), which permits use, distribution, and reproduction in any medium, provided the original publication is properly cited. No use, distribution or reproduction is permitted which does not comply with these terms.