Acta Informatica Pragensia 2015, 4(1), 18-29 | DOI: 10.18267/j.aip.573754

Míry kvality v procesním modelování

Radek Hronza1, Josef Pavlíček1, Richard Mach2, Pavel Náplava1
1 Center for Knowledge Management, Faculty of Electrical Engineering, Czech Technical University in Prague, Technická 2, 166 27 Praha 6 - Dejvice, Czech Republic
2 Faculty of Information Technology, Czech Technical University in Prague, Technická 2, 166 27 Praha 6 - Dejvice, Czech Republic

Procesní analýza a modelování byznys procesů je jedna z významných částí aplikované (byznys) informatiky. Kvalita byznys procesů (diagramů) je v této oblasti velmi důležitá. Cílem každého procesního analytika by měla být tvorba srozumitelných, jednoznačných a bezchybných procesních diagramů. Pokud je proces řádně popsán, lze jej využít jako vstup pro detailnější analýzu a optimalizaci. Lze předpokládat, že řádně vytvořený a popsaný diagram byznys procesu (obdobně jako řádně napsaný algoritmus) bude obsahovat charakteristiky, které lze matematicky popsat. Kromě toho by bylo možné vytvořit nástroj, který by pomohl procesním analytikům vytvářet vhodné procesní diagramy. V rámci tohoto přehledového článku bude realizována rešerše dostupné literatury, jejíž cílem je nalezení a následné provedení analýzy míry návrhu a kvality byznys procesů. Rešerší bylo nalezeno, že zmíněná oblast již byla předmětem výzkumu. Bylo nalezeno třicet tři vědeckých publikací a dvacet dva měr kvality. Závěrem lze říci, že nalezené vědecké publikace a míry kvality nereflektují všechny důležité atributy jasnosti, jednoduchosti a úplnosti modelů byznys procesů. Z toho důvodu by bylo vhodné obohatit existující míry kvality diagramů byznys procesů.

Keywords: Modelování byznys procesů, analýza byznys procesů, byznys procesy, míry kvality, BPMN

Measures of Quality in Business Process Modelling

Business process modelling and analysing is undoubtedly one of the most important parts of Applied (Business) Informatics. Quality of business process models (diagrams) is crucial for any purpose in this area. The goal of a process analyst's work is to create generally understandable, explicit and error free models. If a process is properly described, created models can be used as an input into deep analysis and optimization. It can be assumed that properly designed business process models (similarly as in the case of correctly written algorithms) contain characteristics that can be mathematically described. Besides it will be possible to create a tool that will help process analysts to design proper models. As part of this review will be conducted systematic literature review in order to find and analyse business process model's design and business process model's quality measures. It was found that mentioned area had already been the subject of research investigation in the past. Thirty-three suitable scientific publications and twenty-two quality measures were found. Analysed scientific publications and existing quality measures do not reflect all important attributes of business process model's clarity, simplicity and completeness. Therefore it would be appropriate to add new measures of quality.

Keywords: Business process modelling, Business process analysing, Business processes, Measures of quality, BPMN

Received: March 29, 2015; Revised: June 5, 2015; Accepted: June 12, 2015; Published: June 30, 2015  Show citation

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Hronza, R., Pavlíček, J., Mach, R., & Náplava, P. (2015). Measures of Quality in Business Process Modelling. Acta Informatica Pragensia, 4(1), 18-29. doi: 10.18267/j.aip.57
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